Frequently Asked Questions

What kind of products do you offer?

We offer comfortable, flattering clothing for real women, as well as a growing range of Ella Home comfort essentials.

Our collections focus on:

• Soft, breathable fabrics
• Relaxed, forgiving fits
• Coverage where it matters
• Easy, everyday wear — nothing fussy or uncomfortable

Many of our customers tell us they finally feel at ease in what they wear.

 How do I place an order?

Simply browse our website, choose your size, and add items to your cart.
Checkout is secure and straightforward, and you’ll receive an order confirmation by email straight away.

If you ever feel unsure, our support team is happy to assist.

What payment methods do you accept?

We accept:

• Visa
• Mastercard
• AMEX
• Apple Pay
• PayPal
• Shop Pay

All payments are secure and encrypted for your peace of mind.

Where do you deliver ?

We deliver worldwide, including Australia, New Zealand, the United States, the United Kingdom and Canada.

How much does delivery cost?

Delivery is always FREE, with no minimum spend.
There are no hidden fees at checkout.

How long does delivery take?

Orders are carefully processed within 1–3 business days.
Once dispatched, delivery typically takes 5–7 business days, depending on your location.

You’ll receive tracking details so you can follow your order every step of the way.

Can I track my order?

Yes. As soon as your order is dispatched, we’ll email you a tracking link so you know when to expect delivery.

What if something doesn’t fit or isn’t right?

We offer a 30-day money-back guarantee.

If something isn’t quite right, you can return it within 30 days — provided it’s unworn and in original condition.

We want you to feel comfortable ordering, knowing you’re not stuck with something that doesn’t work for you.

How do I start a return?

Simply contact us with your order number and reason for return.
Our team will guide you through the next steps clearly and calmly.

We aim to make the process as simple and stress-free as possible.

How do I contact customer support?

You can reach us anytime at info@shopellawear.com or via our Contact page.

Our friendly support team responds within 24 hours (Monday to Friday).
Many customers tell us how reassuring it feels to speak with a real person when they need help.

Still have a question?

If you’re unsure about sizing, delivery, or anything else, please reach out.
We’re always happy to help and want you to feel confident before ordering.