FAQ

Frequently Asked Questions

1. Where is Ella Wear based?

Ella Wear is proudly based in Australia. We ship all orders directly from within the country.

2. What products do you offer?

We offer a wide range of women’s fashion, including dresses, tops, bottoms, outerwear, and accessories. Our styles blend everyday comfort with elegant design.

3. How do I place an order?

Browse our website, select your items, choose the size and quantity, then click “Add to Cart.” Proceed to checkout and follow the steps to complete your order.

4. What payment methods do you accept?

We accept Visa, Mastercard, AMEX and Shoppay

5. Do you ship across Australia?

Yes, we ship Australia-wide with both standard and express delivery options.

6. How much does shipping cost?

Shipping is always free on every order — no minimum purchase required.

7. How long does delivery take?

Our standard delivery time is 2 to 5 business days, depending on your location within Australia.

8. Can I track my order?

Yes. Once your order has been shipped, you will receive an email with a tracking number.

9. What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unused, and in original condition with tags attached.

10. How do I start a return or exchange?

To initiate a return or exchange, please contact us with your order number and the reason for return. Our team will guide you through the process.

11. How do I contact customer support?

You can contact us through our Contact Us page. We’re here to help you with any questions or concerns, and we aim to respond within 24 to 48 hours, Monday to Friday.